Legal policies
Privacy policy
Last updated: 5 November 2026
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1. Who we are
This website, www.neiltapinos.co.za, is run by Clinigo (Pty) Ltd trading as Neil Tapinos Consulting, registration number 2019/267216/07 ("we", "us" or "our"). We are the "responsible party" under the Protection of Personal Information Act 4 of 2013 (POPIA), which means we decide why and how your personal information is used. We respect your privacy and handle your information in line with POPIA.
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2. The information we collect
We collect only the personal information you choose to give us. This happens when you:
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fill in the contact form or book a conversation, or send us an email;
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take the team check on our home page (we ask for your name and email address, and we keep your answers);
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message us on WhatsApp.
This may include your name, email address, telephone number, your job title and organisation if you tell us, your answers to the team check, and anything else you put in your message.
We also receive limited technical information when you visit, which is described under "Cookies" below.
Giving us your information is voluntary. If you choose not to, you can still read the site, but we will not be able to reply to you or send you what you asked for.
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3. Why we use your information
We use your personal information only for the purpose you gave it:
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to reply to your message or booking request;
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to show you your team check result and email it to you;
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to reply to you on WhatsApp, if you message us there;
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to run and secure our website.
We do not use your information for any other purpose without asking you first.
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4. Marketing
We do not currently send a newsletter. If we start one, we will ask you to opt in first and update this policy. We will not add you to a mailing list because you used the contact form, booked a conversation or took the team check, and we will not contact you about coaching unless you ask us to.
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5. Who we share it with
We do not sell, rent or trade your personal information. We share it only with service providers who help us run the site and our business, and only as far as they need it to do so. At present these are Wix, which hosts our website; Fyrebox, which runs the team check; Google Workspace, which we use for email; Wix Bookings, which handles booking a conversation; and WhatsApp, if you choose to message us there. We ask them to protect your information in line with POPIA. We may also share information if the law requires us to.
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6. Storing information outside South Africa
Some of our service providers may store or process information on servers outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected to a similar standard.
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7. How long we keep it
We keep your information only for as long as we need it for the purpose you gave it, or as the law requires. Enquiries and bookings are kept for up to 24 months after our last contact. Team check names, email addresses and answers are kept for 12 months. After that, we delete it or make it anonymous.
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8. How we protect it
We take reasonable technical and organisational steps to protect your information against loss, damage and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.
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9. Cookies
Our website is built on Wix. Wix places a small number of essential cookies on your device so the site works securely and reliably. We may later add an analytics tool, such as Google Analytics, to understand how the site is used. If we do, we will list it here and ask for your consent through a cookie banner where required. You can block or delete cookies in your browser settings, although parts of the site may then not work as expected.
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10. Your rights
Under POPIA you have the right to:
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ask whether we hold personal information about you, and ask for a copy of it;
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ask us to correct or update it;
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object to us using it, or ask us to delete it;
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withdraw your consent, for example by unsubscribing.
To use any of these rights, contact us using the details in section 12. We will reply within a reasonable time.
If you are unhappy with how we have handled your information, you can also complain to the Information Regulator (South Africa): POPIAComplaints@inforegulator.org.za, inforegulator.org.za, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.
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11. Children
Our website and services are for adults working in business. We do not knowingly collect information from anyone under 18.
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12. Contact us
For questions about this policy or to use your rights, contact our Information Officer, Neil Tapinos:
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Email: neil@neiltapinos.co.za
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Postal or physical address: 11 Kent Place, Hyde Park, Sandton, 2196
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Telephone: +27 (0)82 494 6617
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13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Terms and conditions
Last updated: 5 November 2026
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1. Who we are
This website, www.neiltapinos.co.za, is run by Clinigo (Pty) Ltd trading as Neil Tapinos Consulting, a private company registered in South Africa, registration number 2019/267216/07 ("we", "us" or "our"). The sole director is Neil Tapinos.
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Physical and business address: 11 Kent Place, Hyde Park, Sandton, 2196
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Email: neil@neiltapinos.co.za
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Telephone: +27 (0)82 494 6617
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Professional body: ordinary member of the Coaches and Mentors of South Africa (COMENSA). We follow the COMENSA code of ethics.
By using this website, you agree to these terms. If you do not agree, please do not use the site.
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2. What we offer
We offer leadership coaching for middle managers, sales leaders and teams, and team coaching. The Programmes page describes each programme, its audience and its usual format. Descriptions are a guide. The details of any engagement are agreed before we start. Where an organisation pays for the coaching, we agree terms with the organisation in a contract, and the person being coached signs a separate coaching agreement with us. Where you pay for yourself, we agree a coaching agreement with you.
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3. Booking a conversation
You can book an introductory conversation through the website. It is a chance for us to understand your situation and for you to decide whether we are a good fit. It is free of charge. Booking a conversation does not oblige either of us to work together.
If you need to cancel or reschedule, please tell us at least 24 hours before the time booked.
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4. Fees and payment
A "from" price per session is shown on individual coaching programmes. Team coaching, the sales team series and tailored programmes are quoted after a first conversation, because every team is different. No fee is due until you accept a quote or sign a coaching agreement. We are not currently registered for VAT, so our prices do not include it. If we register, we will say so and update our prices and these terms. Payment terms, cancellation of sessions, and any refund or return terms for a coaching engagement are set out in the coaching agreement or, where an organisation pays, in our contract with that organisation. We invoice for our services and the invoice shows how to pay. We do not take payment through this website.
If you are an individual buying services from us online, you may have rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, including a cooling-off period in some cases. Nothing in these terms limits those rights.
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5. The team check
The team check on our home page is a short reflection tool. It gives a general indication only. It is not a psychological assessment, a diagnosis or professional advice, and your result should not be the only basis for a decision about your team or the people in it. We use your name and email address as described in our Privacy Policy.
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6. Coaching is not therapy
Coaching helps people reach their own goals. It is not therapy, counselling, medical, legal or financial advice. If you are struggling with your mental health, please speak to a doctor or qualified professional. Confidentiality and its limits are set out in the coaching agreement.
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7. Articles, testimonials and results
The articles and other content on this website are general information and the author's own views. They do not replace advice that fits your situation. Testimonials are the personal experiences of the people quoted, shared with their permission. Coaching depends on the effort of the person being coached and on their circumstances, so we cannot promise any particular result.
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8. Intellectual property
The content of this website, including text, articles, the GREAT model, programme descriptions, logos and images, belongs to us or is used with permission. You may read it, and share links to it. You may not copy, sell, adapt or republish it without our written permission. Other companies' names and trademarks belong to their owners.
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9. Your information
How we collect and use your personal information, and how we use cookies, is explained in our Privacy Policy.
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10. Links to other websites
Our site may link to other websites. We do not control them and are not responsible for their content or privacy practices.
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11. Using the website
Please use the site lawfully. Do not try to interfere with it, gain unauthorised access, or send us anything harmful or misleading. We work to keep the website available and accurate, but we do not promise it will always be free of errors or interruptions.
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12. Our responsibility
To the extent the law allows, we are not liable for any loss that results from using this website or relying on its general content. Nothing in these terms excludes liability that cannot be excluded by law, or limits your rights as a consumer.
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13. Changes
We may update these terms from time to time. The date at the top shows when they were last changed. Using the site after a change means you accept the new terms.
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14. Law and disputes
These terms are governed by the laws of South Africa. If we cannot settle a disagreement by talking, the courts of Gauteng may hear it. If you are a consumer, you may also approach the National Consumer Commission or the relevant consumer ombud.
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15. Contact us
Questions about these terms: neil@neiltapinos.co.za or +27 (0)82 494 6617.
PAIA manual
Clinigo (Pty) Ltd trading as Neil Tapinos Consulting
Registration number 2019/267216/07
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Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended.
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Date compiled: 29 October 2026. Last reviewed: 5 November 2026.
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1. About this manual
This manual explains how to request access to records held by Clinigo (Pty) Ltd trading as Neil Tapinos Consulting ("we", "us" or "our"). It tells you what records we hold, how to ask for them, and how we process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). We are a small leadership coaching and consultancy business. In this manual, "Information Officer" means the person who deals with requests under PAIA and POPIA.
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2. How this manual is made available
This manual is available:
on our website, www.neiltapinos.co.za;
at our principal place of business, 11 Kent Place, Hyde Park, Sandton, 2196, for inspection during normal business hours;
as a copy, on request to the Information Officer. We may charge the prescribed fee for a printed copy;
to the Information Regulator, if it asks for it.
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3. Contact details
Head of the business and Information Officer: Neil Tapinos, director
Physical and postal address: 11 Kent Place, Hyde Park, Sandton, 2196
Telephone: +27 (0)82 494 6617
Email: neil@neiltapinos.co.za
Website: www.neiltapinos.co.za
Deputy Information Officer: none
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4. The Information Regulator's guide
The Information Regulator has published a guide on how to use PAIA. It explains the purpose of the Act, how to make a request, who to contact, and what you can do if a request is refused. You can get the guide from the Information Regulator:
Website: inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
The guide is also available at the offices of the Regulator, in the official languages in which the Regulator publishes it.
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5. Records available without a request
The following are available to anyone without a formal PAIA request:
the content of our website, including programme descriptions and articles;
our Privacy Policy;
our Terms and Conditions;
this manual.
They are published on our website. We may publish more records over time.
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6. Records kept under other laws
We keep records as required by the laws that apply to us. These include:
the Companies Act 71 of 2008;
the Income Tax Act 58 of 1962 and the Tax Administration Act 28 of 2011;
the Consumer Protection Act 68 of 2008;
the Electronic Communications and Transactions Act 25 of 2002;
the Protection of Personal Information Act 4 of 2013;
the Promotion of Access to Information Act 2 of 2000.
Some of these records are available to anyone who asks, and others only to people the law names. If you are unsure, ask the Information Officer.
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7. Subjects and categories of records we hold
The list below is a general description so that you can tell what to ask for. Listing a record here does not mean it will be released. Access can be refused on the grounds set out in section 10.
Company records: registration documents, director details and company resolutions.
Financial records: accounts, invoices, quotes, bank records and tax records.
Client records: contracts with organisations, coaching agreements, booking and scheduling details, correspondence, and invoices. Our coaching sessions are confidential. We keep only what we need, and notes about what clients say in sessions are not shared outside the agreement.
Enquiry and marketing records: contact form messages, bookings, team check names, email addresses and answers, and WhatsApp messages.
Website records: website and booking settings, and service provider accounts.
Intellectual property: our coaching models, programme materials, articles and presentations.
Professional records: our COMENSA membership and records of our own professional development.
Policy records: our Privacy Policy, Terms and Conditions, this manual and our records of how we deal with requests.
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8. How we process personal information
Purpose. We process personal information to reply to enquiries and bookings, to show and email team check results, to provide coaching and consulting services under our agreements, to invoice and keep financial records, to meet our legal duties, and to run and secure our website.
Whose information, and what kinds.
Website visitors and enquirers: name, email address, telephone number, job title, organisation, and the content of their messages.
Team check participants: name, email address and answers.
Clients and people we coach: contact details, job information, goals and the information they choose to share with us in sessions.
Organisations we work with, and their contact people: business and contact details, contract and invoicing details.
Suppliers and service providers: business and contact details, and invoicing and banking details.
Who we share it with. We do not sell personal information. We share it only with service providers who help us run the business, and only as far as they need it. At present these are Wix (website hosting and bookings), Fyrebox (team check), Google Workspace (email and files) and WhatsApp (messages, if you use it). We may also share information if the law requires it, for example with SARS or a court.
Transfers outside South Africa. Some of these providers store or process information on servers outside South Africa. We take reasonable steps to make sure it is protected to a similar standard.
Security. We take reasonable technical and organisational steps to protect personal information. These include password-protected accounts, keeping our devices and software up to date, limiting who can see client information, and using reputable providers. No system is completely secure, so we cannot guarantee absolute security.
For more detail, see our Privacy Policy.
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9. How to request a record
Complete the prescribed request form, which you can get from the Information Officer or the Information Regulator's website, and send it to the Information Officer at neil@neiltapinos.co.za or to our physical address.
Give enough detail for us to identify the record you want, say which form of access you prefer, and give your name, contact details and proof of identity. If you are asking for someone else, include proof that you may do so.
If you want a record to protect a right, say which right and why you need the record.
We will tell you whether you must pay a request fee, and any access fee, before we process the request. The fees are set in the PAIA Regulations.
We will decide within 30 days of receiving your request, and tell you in writing. We may extend this once, by up to 30 more days, in the circumstances the Act allows. We will tell you if we do.
If we cannot find the record, or it does not exist, we will tell you by affidavit or a written statement.
A request for access to your own personal information may also be made under POPIA. See our Privacy Policy.
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10. When we may refuse a request
The Act requires or allows us to refuse access in certain cases. In our business, the grounds most likely to apply are:
protecting the privacy of a person, including a client, a team check participant or a staff member of an organisation we work with;
protecting the confidential information of a client or another third party;
protecting our own or a third party's commercial information and intellectual property;
protecting information that is privileged or that we hold in confidence.
If we refuse, we will give reasons and tell you how to complain.
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11. If you are not satisfied
A private body has no internal appeal. If we refuse or ignore a request, you may complain to the Information Regulator, or apply to a court. Contact details for the Regulator are in section 4.
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12. Updating this manual
The Information Officer reviews this manual regularly, at least once a year, and updates it when our details, records or processing change. The date at the top shows when it was last reviewed.